Terms and Conditions

Welcome to Telio Group. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. About Us

Telio Group provides technology products and services including, but not limited to, mobile phones, laptops, computers, peripherals, accessories, software, and related solutions.

2. Website Use

By using our website, you agree to:

  • Use the website for lawful purposes only

  • Provide accurate and current information when placing orders or making enquiries

  • Not misuse, disrupt, or attempt unauthorised access to our systems or website

We reserve the right to restrict or terminate access to our website if these terms are violated.

3. Products & Services

We aim to ensure product descriptions, images, pricing, and specifications are accurate. However, occasional errors may occur.

Telio Group reserves the right to:

  • Update product details or pricing without prior notice

  • Limit product availability

  • Refuse or cancel orders where necessary

Product images are for illustrative purposes only and may vary from the actual item.

4. Pricing & Payments

All prices displayed on our website are subject to change without notice.

Payments must be completed using approved payment methods available on our website.

We reserve the right to cancel orders involving:

  • Pricing errors

  • Payment verification issues

  • Suspected fraudulent activity

5. Orders & Delivery

Order processing and delivery times may vary.

While we aim to dispatch orders promptly, delays caused by courier services, stock availability, or external circumstances may occur.

Customers are responsible for providing accurate delivery information.

6. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Please refer to our dedicated Refund Policy page for eligibility, return procedures, and refund processing information.

7. Warranty & Liability

Where applicable, products may include manufacturer warranties.

Telio Group shall not be held liable for:

  • Indirect or consequential damages

  • Loss of profits, business interruption, or data loss

  • Damage resulting from misuse, improper handling, or unauthorised repairs

Nothing in these terms excludes rights provided under applicable consumer protection laws.

8. Intellectual Property

All website content including text, graphics, branding, logos, images, and design elements are the property of Telio Group unless otherwise stated.

Unauthorised copying, reproduction, or distribution is prohibited.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

10. Third-Party Links

Our website may contain links to external websites. Telio Group is not responsible for the content, privacy practices, or services of third-party websites.

11. Limitation of Liability

To the fullest extent permitted by law, Telio Group’s liability shall be limited to the value of the purchased product or service.

12. Changes to Terms

Telio Group reserves the right to update these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the United Kingdom.

14. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Telio Group
Website: https://teliogroup.co.uk/
Email: info@teliogroup.co.uk
Phone: +44 – 77485 57658