Faulty Products: If a product is found to be faulty, it should be returned to Francis Searchlights via the supplier, using the complete packaging.
Warranty Considerations: Using non-authorized spare parts may invalidate the product’s warranty. Francis
Repair Services: In case of faults, especially with components like the motor gearbox, the unit should be returned to Francis Searchlights for evaluation and repair.
For specific inquiries about returns, refunds, or warranty claims, it’s recommended to contact Francis Searchlights directly:
Email: info@francis.co.uk
Phone: +44 – 77485 40384
For detailed information, you can refer to their Privacy Policy.
